Issue:
It has been observed that workflow email approvals are not working on Oracle EBS R12.2.6.
When user approve any PO through mail, its get stuck in INBOX of mailer account.
Cause:
Workflow mailer is not able to connect to IMAP account causing notifications to get stuck in INBOX of mailer account.
This is bug identified by an Oracle
IMAP server is running in SSL mode and listening on 993 port.
Below errors are captured in the Workflow Mailer log file:
oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.openNewConnection]:Unable to connect to the email store when opening the new connection at attempt #2
Solution:
Please apply the patch(Applicable for R12.2.x) as mentioned in below Note and retest:
Doc ID 2201170.1 : Workflow Notifications Are Not Getting Processed From INBOX
Reference Notes:
Doc ID 2051827.1: Configuring Oracle E-Business Suite Workflow Mailer with TLS for Microsoft Office365, Gmail, or Cloud Based Email Services for 12.1.3 and 12.2
Doc ID 2077434.1: Configuring an Oracle Workflow Notification Mailer with Cloud E-Mail Servers
Doc ID 578578.1: What Is The Correct Value of Mailer Parameter "HTML Agent" In R12?
No comments:
Post a Comment